Booking
Conditions

Last Updated 27th May 2024

Booking Conditions

The following booking conditions form the basis of your contract with North47 Limited (Company no. SC790205). Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them. 

In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them (including the party leader), as the context requires. “We”, “us” and “our” means North47 Limited. References to “departure” are to the start date of the arrangements we have contracted to provide. References to “trip”, “package” and “arrangements” are to the services we contract to provide for you. 

The Package Travel and Linked Travel Arrangements Regulations 2018 (as amended) will apply to your contract. For more information on your rights under these regulations, please see https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents. 

1. Making your booking 

To make a booking, the lead adult for the party (“party leader”) must complete and submit a booking request. The party leader must be at least 18 when the booking is made. This individual is responsible for making all payments due to us and will be our point of contact. They must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking (“party member(s)”) and by their respective parent or guardian for all party members who are under 18 when the booking is made. By making the booking request, the party leader confirms that he or she is so authorised. 

It is a condition of our accepting your booking that all party members are covered by appropriate and adequate personal travel insurance which should be in effect when the booking is made. See clause 8 on the subject of insurance. 

Subject to the availability of your chosen arrangements, we will confirm your trip by issuing a booking confirmation. This document will be sent to the party leader. The party leader should check this carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within 10 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. 

Please contact us by e-mail on hello@north47.co.uk or telephone +44 7488 306184 if you need to for any of the reasons mentioned in these booking conditions (for example, to request an amendment). 

2. Payment 

In order to confirm your chosen trip, a first deposit of £200 per paying party member must be paid at the time of booking. A second deposit of £200 per paying party member will be payable 8 weeks after the first deposits are paid. The balance of the trip cost (after deduction of the first and second deposits) must be received by us 12 weeks before departure. These dates will be shown on your Tour Quotation. Reminders are not sent. If you book less than 28 weeks before departure, we reserve the right to vary these payment dates / periods. We also reserve the right to include a third deposit payment (£200 due 8 weeks after 2nd deposit) where tours are booked more than 12 months in advance. All deposit dates, amounts and schedules will be discussed at time of booking and detailed on your tour quotation.

If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 7 depending on the date we reasonably treat your booking as cancelled. 

3. Your contract 

A binding contract between us comes into existence when we issue our Booking Confirmation to the party leader. 

We both agree that Scottish law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. 

We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the courts of Scotland only unless, in the case of court proceedings, you live in England, Wales or Northern Ireland. In this case, proceedings must be brought in the courts of your home country or those of Scotland. If proceedings are brought in the courts of England and Wales or Northern Ireland, you may choose to have your contract and claim governed by the law of England and Wales/Northern Ireland as applicable (but if you do not so choose, Scottish law will apply). 

4. The cost of your trip 

Please note, changes and errors occasionally occur. The party leader must check the price of your chosen trip at the time of booking. 

We reserve the right to increase or decrease the prices of unsold arrangements at any time. We also reserve the right to increase or decrease and correct errors in advertised prices at any time before your trip is confirmed. 

Once the price of your chosen arrangements have been confirmed at the time of booking, we will only increase or decrease it in the following circumstances. Price increases after booking will be passed on by way of a surcharge. A surcharge will be payable, subject to the conditions set out in this clause, if our costs increase as a direct consequence of a change in (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources or (ii) the level of taxes or fees on the travel services included in the contract imposed by third parties not directly involved in the performance of the package including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or (iii) the exchange rates relevant to the package. 

You will also be entitled to a price reduction where there is a decrease in our costs as a result of a decrease in the costs referred to in this paragraph which occurs between confirmation of your booking and the start of your trip. 

If any surcharge is greater than 8% of the total trip cost, clause 9 will apply on the basis the surcharge is a significant change. You will be notified of any price increase or reduction applied in accordance with this clause together with the justification for and calculation of this not less than 20 days before departure. Where a reduction is applicable, we are entitled to deduct our administrative expenses from the refund. Any surcharge must be paid with the balance of the trip cost or within 14 days of the issue date printed on the invoice, whichever is the latter. 

Please note that we do not always purchase arrangements in local currency and some apparent changes have no impact on the price of your trip due to contractual and other protection in place. 

5. Special requests and medical conditions / disabilities / reduced mobility 

If you have any special request, the party leader should advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your Booking Confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) if it is important to you. Any special request which we have accepted will be specifically confirmed as accepted on your booking confirmation. 

Our trips may not be suitable for individuals with certain disabilities, medical conditions or significantly reduced mobility. Before you make such a booking, we will advise you as to whether the proposed trip arrangements are generally suitable for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by physical or mental disability or impairment, age or otherwise. 

Should any individual proposing to travel on a trip suffer from any medical condition, disability or significant reduction in mobility which may affect their arrangements (including any which affect the booking process) or have any special requirements as a result, please tell us before you confirm your booking. We can then assist in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any material change in the individual’s condition, disability or mobility occurs. You must also promptly advise us if any medical condition, disability or reduced mobility affecting any individual develops after your booking has been confirmed. 

6. Changes by you 

Should you wish to make any changes to your confirmed arrangements, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such request. Where we can, an amendment fee of £50 will be payable together with any costs or charges incurred or imposed by any of our suppliers. A change of trip dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the trip price where, for example, the basis on which the price of the original trip was calculated has changed. 

You may transfer your booking or any place on your booking to someone else (introduced by you) without payment of our cancellation charges providing the request for the transfer is made in writing not less than 7 days before departure. The person(s) to whom you wish to make the transfer must also satisfy all conditions which form part of your contract with us. Requests for a transfer must be accompanied by the name and other applicable details of the replacement person(s). Where a transfer to a person of your choice can be made, all costs and charges incurred or imposed by any of our suppliers, must be paid before the transfer can be effected. 

7. Cancellation by you 

You may cancel your confirmed booking or any place on a confirmed booking at any time before departure. You may also transfer your booking or any place on a confirmed booking as referred to in clause 6. If you want to cancel your booking or place on a booking after we have confirmed it, you must do so by e-mail or by posting or hand delivering written notice of cancellation to us. Your notice of cancellation will only be effective when it is received in writing by us at our offices. We will ask you to pay cancellation charges on the scale shown below based on your original booking departure date. In calculating these cancellation charges, we have taken account of possible cost savings and the generation of income from other bookings which may be able to utilise cancelled services to the extent this is likely to be achievable. Cancellation charges are calculated on the basis of the total cost payable by the person(s) cancelling, excluding any amendment charges (which are not refundable in the event of cancellation). 

Period before departure within which written Cancellation charge per notification of cancellation is received by us person cancelling 

More than 12 weeks prior to departure: loss of deposits paid/due 

Between 6 and 12 weeks prior to departure: 70% 

Between 2 and 6 weeks prior to departure: 85% 

Less than 2 weeks prior to departure: 100% 

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) from your travel insurer. Claims must be made directly to the insurance company concerned after you have paid the applicable cancellation charge to us.

Where any cancellation reduces the number of full paying party members below the number on which the price and/or any concessions agreed for your booking were based, the tour price and concessions will be adjusted accordingly, and a supplementary payment may be required. Any such recalculation is not a cancellation charge.

We will not make any refunds in respect of any unused element of your trip for which refunds are not available from the relevant supplier. This is likely to include, but is not limited to, accommodation, meals, transport and skiing lessons. 

8. Insurance 

It is a condition of our accepting your booking that all persons travelling have appropriate travel insurance. This insurance must include cover for (i) cancellation or curtailment of your trip as a result of circumstances outside your control (including accident or illness and inability to travel for other reasons), (ii) personal accident, (iii) personal liability, (iv) medical expenses and repatriation in the event of medical need and (v) cover for costs and liability arising from any specific activity you intend to participate in. Please note, it is your sole responsibility to ensure that the travel insurance purchased is suitable for the particular needs of all group members, including without limitation, in respect of any pre-existing medical condition (which must be disclosed to the insurer prior to purchasing the policy). 

Please read your policy details carefully and take them with you on your trip. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies. 

9. Changes and cancellation by us 

(1) Changes to confirmed bookings sometimes have to be made and we reserve the right to do so in accordance with this clause 9. Most changes will be insignificant and we have the right to make these. Where an insignificant change is made before departure, we will notify the party leader in writing. No compensation is payable for insignificant changes. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to any of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted as referred to in clause 5. Where we have to do so, clauses 9(4) and 9(5) will apply. 

(2) All alterations which are not significant in accordance with clause 9(1) will be treated as insignificant changes. A change of accommodation to another of a similar standard and with similar facilities will be treated as an insignificant change. 

(3) Our trips require a minimum number of paying passengers to enable us to operate them. We reserve the right to cancel any trip where the applicable minimum number is not achieved and maintained. Before your booking is accepted, we will advise the party leader of the applicable minimum number. Failure to achieve and maintain this minimum number does not, however, oblige us to cancel. We will notify you of cancellation for lack of the required minimum number of paying passengers no later than 20 days before departure. 

(4) In the event we have to significantly alter any of the main characteristics of your confirmed arrangements or accepted special requirements, we will provide you with the following information in writing as soon as possible: (i) the proposed alteration and any impact this has on the price; (ii) in the event that you do not wish to accept the alteration, details of any alternative trip arrangements we are able to offer (including the applicable price); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative trip arrangements offered; and (iv) the period within which you must inform us of your decision and what will happen if you don’t do so. 

(5) If you choose to cancel your booking in accordance with clause 9(4), we will refund all payments you have made to us within 14 days of the date the cancellation takes effect and terminates your contract (which is usually the date we send you a cancellation invoice following receipt of your written cancellation notification). If we do not hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will assume you do not wish to cancel and accept the proposed alteration and its impact on the price. No compensation will be payable or other liability accepted where a change results from unavoidable and extraordinary circumstances (see clause 10). 

(6) Occasionally, it may be necessary to cancel a confirmed booking. We have the right to terminate your contract in the event (i) we are prevented from performing your contracted trip arrangements as a result of unavoidable and extraordinary circumstances (see clause 10) and we notify you of this as soon as reasonably possible or (ii) (where applicable) we have to cancel because the minimum number of bookings necessary for us to operate your trip has not been achieved or maintained and we notify you of cancellation for this reason as referred to in clause 9(3). Where we have to cancel your booking in these circumstances, we will refund all monies you have paid to us within 14 days of the effective date of cancellation (see clause 9(5)). We will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. We will of course endeavour to offer you alternative trip arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled. We also have the right to cancel if you fail to make payment in accordance with the terms of your contract in which case clause 7 will apply. 

(7) In the event that unavoidable and extraordinary circumstances (see clause 10) occur in the place of destination of your trip or its immediate vicinity and significantly affect the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure. If you cancel in this situation, cancellation charges will not be payable and you will receive a full refund of all monies you have paid to us (except for any previously incurred cancellation or amendment charges). Where applicable, you must notify us of your wish to cancel for this reason in writing. Providing we are in agreement that you are entitled to cancel in accordance with this clause, we will send you a cancellation invoice to confirm the cancellation. Any refund then due will be paid in accordance with clause 9(5) above. We will notify you as soon as practicable should this situation occur. You will not be entitled to any compensation. 

10. Unavoidable and Extraordinary Circumstances 

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of, unavoidable and extraordinary circumstances. In these booking conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire, flood, an outbreak of a serious illness at your trip destination, closure, restriction or congestion of airports, other transport hubs or airspace, flight restrictions imposed by any regulatory authority or other third party and volcanic activity. Unavoidable and extraordinary circumstances will also include the UK Foreign, Commonwealth and Development Office advising against all travel or all but essential travel to any country, region or destination. 

11. Our Liability to you 

(1) We promise to make sure that the trip arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted trip arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing your contracted trip arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). 

(2) We will not be responsible for any injury, illness, death, loss (for example, loss of enjoyment or loss of possessions), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from any of the following:- 

- the act(s) and/or omission(s) of the person(s) affected; or 

- the act(s) and/or omission(s) of a third party not connected with the provision of your trip and which were unforeseeable or unavoidable; or 

- unavoidable and extraordinary circumstances as defined in clause 10 above.

(3) We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract and any excursion or activities you purchase during your trip. Please also see clause 17 “Excursions, activities and general area information”. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. 

(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract, and the laws and applicable standards of the country in which your claim occurred, will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which give rise to the claim were provided in compliance with the applicable local laws and standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim concerns the absence of a safety feature which might lead a reasonable holidaymaker to refuse to take the trip in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause 11(1). We do not make any representation or commitment that all services will comply with applicable local laws and standards and failure to comply does not automatically mean we have not exercised reasonable skill and care. 

(5) Except as set out in clause 11(6) or as otherwise permitted by Scottish law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total trip cost (excluding any insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total, unless a lower limitation applies to your claim under clause 11(6). This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your trip. 

(6) Where any claim concerns or is based on any travel arrangements (including, without limitation, the process of getting on or off the transport concerned) provided by any air, sea or rail carrier to which any international convention or EU regulation applies where we have arranged that travel as part of our contract, our liability will be limited as if we were the carrier in question as referred to in this clause 11(6). This includes the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which damages / compensation will be payable. The most we will have to pay you for that claim if we are found liable to you on any basis is the most the carrier concerned would have to pay you under the international convention or EU regulation which applies to the travel arrangements in question. Such conventions and regulations include (1) EC Regulation 392/2009 on the liability of carriers of passengers by sea in the event of accidents, (2) the Athens Convention relating to the carriage of passengers and their luggage by sea 1974 for international travel by sea (as amended by the 2002 protocol), (3) the Convention on Limitation of Liability for Maritime Claims as amended by the 1996 protocol and (4) the Convention of 1980 concerning International Carriage by Rail (COTIF) as amended. Where a carrier would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified and issued in accordance with the stipulated time limits), we, similarly, are not obliged to make a payment to you for that claim. When making any payment, we will deduct any money which you have received or are entitled to receive from the carrier for the claim in question. Copies of the applicable international conventions and EU regulations are available from us on request. Please note that strict time limits apply for notifying loss, damage or delay of luggage claims to any ferry operator. Any proceedings in respect of any claim (including one for personal injury or death) must be brought within 2 years of the date stipulated in the applicable convention or EU regulation. 

(7) We cannot accept any liability for any damage, loss, expense or other sum(s) of any nature or description which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers or (c) relates to any business (including without limitation, loss of self employed earnings). 

12. Complaints and claims procedure 

In the unlikely event you have any reason to complain or may have a basis for making a claim in respect of any aspect of your trip arrangements, the party leader must immediately inform our local representative or agent (if we have one) and the supplier of the service(s) in question. The issue can then be promptly investigated and, where appropriate, steps taken to resolve the situation. Any verbal notification must be put in writing and given to our representative / agent and the supplier as soon as possible. If we do not have or you cannot contact our local representative or agent and/or the situation is not resolved to your satisfaction within a reasonable time, the party leader must contact us in the UK as soon as possible. You will be provided with contact details to enable you to do so before you go on trip. Until we know about a complaint or problem, we cannot begin to resolve it. Most issues can be dealt with quickly. 

In the event a complaint or problem is not resolved to your satisfaction locally and you wish to pursue the matter, the party leader should contact us in writing with full details within 28 days of your return from the trip. 

If you fail to follow the simple procedure set out in this clause, we are unlikely to be in a position to properly investigate the matter and may have been deprived of the opportunity to remedy it during your trip. Subject to clause 11(5), your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result. 

If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. A fee is payable by each party when an application for arbitration is submitted. 

Details of this scheme are available from The Travel Industry Arbitration Service, administered by: 

Dispute Settlement Services 

9 Savill Road 

Lindfield 

West Sussex 

RH16 2NY 

E-mail: admin@disputesettlementservices.co.uk 

This scheme cannot however decide in cases where the sums claimed exceed £5,000 per person or £10,000 per booking form, or not solely or mainly in respect of physical injury or illness or the consequences of such injury or illness, or solely or mainly in respect of a discrimination claim or any claim under the Equality Act. 

13. Assistance whilst you are on trip

In the event you end up in difficulty (of any sort) during your trip, we will provide you with appropriate assistance as soon as reasonably possible including by the provision of appropriate information on health services, local authorities and consular assistance and by assisting you to make distance communications and to find alternative travel arrangements as may be applicable. Where you are in difficulty as a result of your negligence, we may charge you a reasonable fee for this assistance which will not exceed the costs we actually incur. 

14. Behaviour and damage 

When you book with us, you accept responsibility for any damage or loss you cause. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises. 

We expect all party members to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, any party member behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the trip of the person(s) concerned. In this situation, the party member(s) concerned will be required to cease all use of the contracted arrangements including leaving any accommodation. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses, costs or loss incurred as a result of the termination.

15. Conditions of suppliers

Many of the services which make up your trip are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable international conventions or EU regulations (see clause 11(6)). Copies of the relevant parts of these terms and conditions and of the international conventions / EU regulations are available on request from ourselves or the supplier concerned. 

16. Excursions, activities and general area information 

We may provide the party leader with information (before departure and/or while you are away) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are not operated, supervised, controlled or endorsed in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in clause 11(1) of our booking conditions will not apply to them. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury. 

We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities or excursions referred to on our website and/or in our other advertising material which are not part of our contract are vital to the enjoyment of your trip, contact us immediately and we will tell you the latest known situation. If we become aware of any material alterations to area information and/or such outside activities or excursions which can reasonably be expected to affect your decision to book a trip with us, we will pass on this information at the time of booking. 

17. Passports, visas and health requirements 

The passport and visa requirements applicable to British citizens holding a British passport for the trips we offer are shown on our website or will otherwise be provided at the time of booking. You must check entry and other official requirements for all countries to or through which you are travelling in good time before and close to departure. You must also check this information at the time of booking if you are not a British citizen with a British passport. Requirements may change and travel restrictions may be imposed at any time. 

A British passport usually takes approximately 3 to 6 weeks for a British citizen to obtain but can sometimes take longer. If any member of your party (who is a British citizen) is 16 or over and hasn't got or previously held a British passport, more time needs to be allowed as the UK Passport Service has to confirm your identity before issuing your first passport. If any person on the booking is not a British citizen or holds a non British passport, they must check the applicable passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel. Please ensure that you check the latest position on applying for or renewing a passport (British or non-British) at the earliest opportunity. 

Details of any compulsory health requirements applicable to your trip are shown on our website or will otherwise be provided at the time of booking. It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures in good time before departure. Details are available from your GP surgery, local travel clinic and the National Travel Health Network and Centre http://travelhealthpro.org.uk/. Information on health abroad is also available on www.nhs.uk/Live-well/healthy-body/before-you-travel. You should obtain an EHIC (UK Global Health Insurance Card) prior to departure from www.ehic.org.uk. An EHIC is not a substitute for travel insurance. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Please therefore check with a doctor or clinic or other reliable source of information not less than 6 weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. 

It is the responsibility of the party leader to ensure that all persons travelling are in possession of all necessary travel and health documents before departure. You must pay all costs incurred in obtaining such documentation. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health related ones). If failure to have any necessary travel or other documents results in fines, surcharges, other financial penalty, costs or expenses being incurred by us, you will be responsible for reimbursing us accordingly. If you are unable to travel due to failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 7. 

18. Foreign Office Advice 

The UK Foreign Commonwealth and Development Office publishes regularly updated travel information which is relevant to your trip on its website www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk which you are strongly recommended to consult before booking as well as close to and in good time before departure. Up to date UK border control measures are available at www.gov.uk/uk-border-control 

19. Financial security 

North47 Limited is a member of the Association of Bonded Travel Organisers Trust Limited (“ABTOT”). When you book with an ABTOT member, you are booking with a specialist holiday provider, approved for membership by a government approved association. You can book in confidence and with peace of mind that your pre-payments are protected in the event of their insolvency and that repatriation costs are covered. 

ABTOT provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018. In the event of the insolvency of North47 Limited, protection is provided for non-flight packages. ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if non-flight transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly from North47 Limited. 

You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 at https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents 

20. Travel arrangements 

Specific instructions relating to departure and travel arrangements will be sent to you approximately 2 weeks before departure. You must check all information very carefully immediately on receipt to ensure you have the correct departure times and places and other up to date travel information. It is possible that flight times may be changed at a later stage. We will contact you as soon as possible if this occurs. 

The ferry, tunnel or rail operator is responsible for any delayed or cancelled Channel crossing or international rail departure. Except where otherwise stated on our website, we regret we cannot provide any assistance in such circumstances other than information and advice to the extent we are in a position to do so. 

We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. We cannot accept liability for any delay which is due to any of the reasons set out in clause 11(2) of these booking conditions. In addition, we will not be liable for any delay unless it has a significant effect on your trip arrangements. 

21. Website and advertising material accuracy 

The information contained on our website and in our advertising material is believed to be correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen trip (including the price) with us at the time of booking. 

22. Safety standards 

Please note, it is the requirements and standards of the country in which any services which make up your trip are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.